Guest Review of the Holiday Inn Express Burnaby
Sept 10, 2009
You can walk directly from the spacious breakfast room to the SkyTrain
heading to downtown Vancouver without ever going out in the rain.
Location: You can access dozens (hundreds?) of stores and restaurants in
the adjoining Metropolis mall. That includes a drug store, grocery
store, huge food court, and much more.
Location: There's a movie complex 100 feet from the side door, and
plenty of free covered parking for hotel guests.
There were drawbacks. The rooms felt a bit old, and the noise from the
passing trains was a minor distraction at night. It's a little pricy,
but not much more than other Vancouver-area hotels.
The room was clean. The ice machine was broken when we checked in but
fixed before we left. The breakfast area included meat, eggs, and a nice
variety of healthy and non-healthy alternatives. There was a small
outdoor heated pool and a small exercise area. The TV was a nice HD set
with over 40 US and Canadian channels plus PPV movies. Free wireless
internet.
I would be happy to return here on my next trip to Vancouver. It's
really convenient, even if it might not be a real bargain.
Guest Review of the Holiday Inn Express Burnaby
Sept 6, 2009
We stayed at this hotel several years ago and remember it as having
small rooms, a not so great restaurant, and in need of a little
upgrading. Well, the good news is that the property has definitely been
upgraded fairly recently, and for just $15 more a night we chose to stay
in a 2 queen bed room on the executive floor rather than a standard
double bed room. It was worth it for sure! If you are travelling with
kids (especially older ones), it is probably going to be worth your
while to spend that extra money to get more space and comfort.
The breakfast was impressive and really beats the old restaurant.
There's lots of places to eat in the mall anyway.
The only downsides I can think of is the pool is somewhat run down and
there is no hot tub...or sauna (that we could find anyway!). The room
was also not as clean as I would have liked and there were a couple
things in the bathroom that needed minor repairs (curtain rod, door). I
am sure they would have had someone fix them, but we didn't really want
to be bothered. Those are really things that should be kept up anyway.
Obviously if you want to explore downtown Vancouver, this place is a
little out of the way, though there is a skytrain station right there,
so you can always get around that way. All in all this is a decent and
affordable place suitable for families.Guest Review of the Holiday Inn Express Burnaby
Aug 12, 2009
First off, I really want to like this hotel. It is clean and comfortable
and well-situated. In fact this was my second stay having been there for
a few nights last year (my son is at school in the area)
So those are the good things - very clean, very comfortable, apparently
friendly and helpful staff.
After I had checked in on this stay (one night, Advance Purchase rate)
and signed all the papers and gone up to my room I received a call from
the receptionist saying that my advance purchase rate hadn't been
processed and that I would have to pay $30 more for that night. I
informed her that I had not been notified of that and as far as I was
concerned the rate should be the same. We quibbled back and forth for a
while and eventually after I offered to check out and find another hotel
she graciously agreed to honor the original rate. Fabulous. What an
privilege.
When I got home the next day I checked that i had not been contacted
either by phone or email by HIE to tell me that there was a problem with
my booking.
Much as I like this hotel, this little incident really annoyed me and I
am not sure I would book there again. Sad.
Guest Review of the Holiday Inn Express Burnaby
Aug 2, 2009
A lot of positives re. this hotel and a few negatives.
Firstly it is in a great location, close to Skytrain and shopping. The
hotel itself is well maintained though out and check in and out easy.
The breakfasts were good with decent space to get a seat. The outdoor
swimming pool was good and clean.
However, two very basic complaints. The quality of the breakfast cutlery
was by far the poorest I have come across in chain hotels. The other
complaint is the poor equipment in the fitness suite which is well below
average.
Guest Review of the Holiday Inn Express Burnaby
June 8, 2009
We just got back after spending 3 nights at the Holiday Inn Burnaby. I
had read all the reviews before booking at this hotel & it lived up to
the previous postings. It was clean & quiet, the staff were great, and
the room was very nice. There is a complimentary, hot breakfast every
day - standard to Holiday Inn Express. If I had one compliant it would
be the noisy heating/cooling fan in the room at night - had to just turn
it off while sleeping. Considering all other factors related to this
hotel, that seems like such a minor thing to point out. The hotel is
right on the SkyTrain metro line & is part of the Metropolis Mall
complex (largest mall in the Vancouver area). Having said that, though,
we could not hear anything related to transit, traffic, or people coming
& going to the mall, while inside the hotel or our room. There was a
nice fitness centre (not large, but good enough), and an outdoor heated
pool. There are several restaurants right close to the hotel (inside &
outside of mall spaces). Picking the Holiday Inn Express Burnaby was a
great choice for us!
Guest Review of the Holiday Inn Express Burnaby
Apr 30, 2009
The Burnaby Holiday Inn Express is a little bit hard to find as it sits
back away from the main road Kingsway or route 99. After finding the
hotel everything is just right. You park underneath the hotel in a well
lite parking garage for free. The front desk is professional and quick
to get you signed in and on your way.
The king bed room I was given on the 6th floor was clean, quiet and just
right for my business travel visit. The wireless internet allowed me
quick access to my VPN connection and other internet services that I
needed during my stay.
The hotel is part of a shopping mall, with easy walking access to shops
and a wide variety of dining options. Across the street from the hotel
is rapid rail transportation downtown. Exploring Downtown Vancouver is
much easier with the worries of where to put the car. Using the train is
easy and safe.
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