Reviews Best Western Richmond Inn

Review of the Best Western Richmond Inn
Nov 24, 2008
Overall this hotel could be updated. I'd really like to see a better parking system and somehow more of it. The staff has been very friendly, though and the beds are not bad for getting a decent sleep.

Review of the Best Western Richmond Inn
Oct 12, 2008
I hate incompetence. I worked at a front desk before and there is really no need for misinformation. Just keep a book with all pertinent answers to questions at the front desk and add to it as necessary or better yet, put the extra info online so customers can read it themselves! I'm back on the soapbox about pet policy!

This time I asked all the right questions beforehand. Because a king bed couldn't be reserved (?!?), I could only request it upon arrival. When I arrived, I was told that there were no king beds available and that I should come down in the morning and ask again. In the morning, I was shocked to find out that all the pet-friendly rooms only had double beds! This issue could easily have been answered when I originally phoned in (or when I checked in) and mentioned both the size of bed and type of room I wanted.

Again, had to sign a pet waiver once I arrive at the hotel that contained the clause "won't leave pet alone in room." Okay, I get that places have had issues with animals destroying the room and this may be a stock form, but put a link to it on the hotel's web page under the "pet-friendly" icon. The room was specifically block booked for a conference. Big implication here that I won't be in my room!!! I could have made other arrangements for my pet if I had known the particulars of this policy in advance. And to top it off, the hotel charged an extra $20/night for having a pet. I don't know who they sent the bill to for all the pet mice that were running around during the night.

We moved our food to hangers in the closet so the mice wouldn't get at it. Rooms with fridges are an extra cost so we didn't have one.

No issues with housekeeping or cleanliness. The bed was comfortable. Wireless was free plus there were four hotel-provided computers for patron usage. Front desk staff was quick to bring a kettle for tea. Fruit, lemonade, and cookies were provided at the front desk. Alcohol was atrociously overpriced ($7/beer). Hotel staff didn't mention that the hot tub was closed for repairs, nor were we advised of any other hotel amenities. Perhaps these were all closed as well?

Review of the Best Western Richmond Inn
Oct 11, 2008
Just a few comments. I actually stayed at the Hilton next door but went to the Best Western for sessions for the conference I was attending.

They are currently renovating the hotel, which makes it very confusing to get around. To access the conference rooms in the west wing, you have to cut through the hallway of the rooms on the first floor. The signs were not the best at providing directions and to get to the boardrooms, you had to go outside into a rabbit warren of temporary fencing underneath the parkade to get to the rooms.

The temporary lobby is crowded but staff seemed to be still servicing the customers. While cutting through the hallways to get to my sessions or to my hotel on three different occasions, I could hear housekeeping staff talking very loudly or even yelling at each other while they were working on rooms throughout the hotel. Seriously, I don't know how anyone could get any rest if they were trying to sleep during the day. I'm just very glad I was staying at the hotel next door rather than

Guest Reviews of the Best Western Richmond Hotel & Convention Centre
Jul 22, 2008
We really like our stay there, very nice lobby and large room even for our family of four. A couple of shopping centers were located within couple of blocks. There's business center where you can access via room key around the clock. Service is quite good I just don't like the fact they will impose a 10 dollar parking fee.

Guest Reviews of the Best Western Richmond Hotel & Convention Centre
Jun 22, 2008
Got a good price from Priceline so that was great. A good hotel for a 3 star. Nice and clean, comfortable, quiet during the weekdays, especially for being on the 2nd floor but nosier on the weekend. Housekeeping wasn't as good during the weekend. Didn't fully clean as hair was still on floors, left their dirty rag, forgot to refill coffee but would recommend if looking for a cheaper place to stay that's in a safe neighborhood. No continental breakfast but has a microwave and stove so we were able to buy a few things for ourselves during our 1 week stay. Not as good as the Downtown Best Western in Vancouver (on Drake) but was still one of the better ones I've been at.

Close to a lot of things, including, mall, airport, restaurants, etc. but not as convenient if you'll be spending most of your time in Vancouver (vs. Richmond). All in all, a good stay if all you need is a bed and don't expect a whole lot.

Guest Reviews of the Best Western Richmond Hotel & Convention Centre
Mar 11, 2008
We booked this hotel on the flight/park free program. We'd be staying there on the way back because the flight did not get in until around 1 am. I'd booked them several days before departure, on the CAA rate of $ 125 and got a confirmation email. On admission (i.e. parking the car) we were told it was $ 149. While we contested this, we didn't have time to argue as we had to catch the hotel-shuttle to the airport. We figured we would take care of it on the way back. Also, we'd asked if a chilled bottle of white wine could be ready in our hotel room, we figured it would be nice after a flight of several hours.

Upon admission - around 2 am - we asked if the wine was there, were assured that it was. No - checked the fridge and phoned the front desk - "are you sure"? Then the desk-clerk (ESL) phoned back a couple of minutes later saying that we had had the wine during our previous stay before the flight - we had trouble explaining that we hadn't STAYED before the flight. Then about ten minutes later his supervisor phoned, saying that sure she could get the wine but it wouldn't be chilled because she couldn't get access to the restaurant's fridge at that hour. We decided okay, what the heck, even warm wine could be okay. Then we had to wait about another half-hour for that, and we were all set to phone and tell them to forget it.

Then the next morning at 8 am the fire alarm went off. Hey, I'm not faulting a hotel for this, it happens, and better safe than sorry. But we'd had about four hours sleep by this time. We'd originally planned to sleep till about 11 and have a leisurely brunch in their deluxe restaurant. But by this stage, we figured we weren't giving these people any more of our money. Not too long afterwards - we were awake anyway and just checked out. We did ask "the fire alarm, was there any concern?" and just got "oh no, false alarm, no worries!" (I'd kind of hoped so, since it was about 1 1/2 hours later).. But it would have been nice to have had a comment such as "we are sorry, it was a malfunction in the electrical system and we apologies if it disturbed your sleep".

My husband already wrote to the general manager and got no response. Our next step was to write to BCAA.

 Search for other Hotel Deals in > Vancouver